FAQ

Your Most Common Questions Answered

What is included in the villa rental price?

Our villa rental prices generally include accommodation, daily housekeeping, Wi-Fi, and access to villa amenities like the swimming pool, garden, and kitchen.
Are pets allowed in the villas?

Some villas are pet-friendly, but this varies from property to property. Please check the villa's specific policy or contact us if you plan to bring a pet.
What activities are available nearby?

Our villas are located in some of Thailand's most beautiful areas, close to stunning beaches, local markets, restaurants, and tourist attractions. We can also help you arrange activities like snorkeling, diving, hiking, cultural tours, and more.
What are the check-in and check-out times?

Check-in is usually from 3:00 PM, and check-out is by 11:00 AM. However, we try to be flexible based on availability. Please contact us if you need early check-in or late check-out.
How can I contact customer support?

You can reach our customer support team via email or phone, which is listed on our website's "Contact Us" page. We are available 24/7 to assist you with any inquiries or concerns.
What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), bank transfers, and online payment gateways like PayPal. Full payment or a deposit may be required at the time of booking, depending on the villa’s policy.
Do the villas have Wi-Fi?

Yes, all our villas are equipped with high-speed Wi-Fi, allowing you to stay connected during your stay. However, please note that internet speeds may vary based on the villa's location.
Are the villas suitable for families with children?

Yes, many of our villas are family-friendly and offer amenities such as baby cots, high chairs, and child safety features. Some villas also have dedicated play areas and swimming pools with safety features. Please review each villa’s description for family-specific amenities.
What should I do if I need to change my booking dates?

If you need to change your booking dates, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may be subject to availability and additional charges.
What should I do in case of an emergency during my stay?

In case of an emergency, please contact the villa manager immediately. We provide a list of local emergency contacts (police, ambulance, hospital) in each villa. Additionally, our customer support team is available 24/7 to assist you.